The Name Is
The Promise
Ironclad is run by Ben Isaac, a licensed Canberra plumber who answers his own phone, quotes before he starts, and stands behind every job.
Run by the plumber
who turns up.
Most plumbing companies put a call centre between you and the tradesman. Ironclad does not. When you call, you get Ben. When he quotes, he does the work. When something needs to come back and be checked, it is the same person who fitted it.
That is the whole model, and it is why the reviews read the way they do. There is nowhere for a job to go wrong quietly.
Six things
we do not compromise on.
Honest advice, always
We will tell you when a repair beats a replacement, even when it costs us money. The job that keeps you as a customer is worth more than the one that maximises a single invoice.
On time, every time
We arrive when we say we will, and call ahead if anything changes. Your day does not get written off waiting for a van that never comes.
Upfront fixed pricing
You approve a fixed price before work starts, rather than watching an hourly rate climb while someone walks back to the van.
Workmanship guaranteed
Licensed, insured, and we stand behind every job. If something is not right, we come back and make it right.
One plumber, start to finish
The person who quotes the job is the person who does the job. Nothing gets lost between a salesperson and a subcontractor.
Paperwork that survives scrutiny
Certificates, photographed reports and itemised invoices, written to be forwarded to an owner or an insurer without editing.
Credentials, in the open.
Every figure below comes from an official government register. Licence and insurance certificates are supplied on request, and agencies get them for the contractor file.
Three steps.
The same process whether it is a dripping tap or a full hot water replacement.
Call or enquire
Tell us what is going on and we will give you an honest timeframe.
Get an upfront price
A fixed price you approve before we start, not an hourly rate that grows.
Job done properly
Work done, tested, cleaned up and guaranteed.
55 reviews.
Every one five stars.
We would rather you checked than took our word for it. The Google profile is public, unfiltered, and the fastest way to find out what happens after the van leaves.
Ready when you are.
Call and talk to the plumber who will actually do the job. For anything urgent, always call rather than filling in a form.